Privacy Policy

Introduction

TheHandyHack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our neighborhood helper marketplace platform. By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name, email address, and phone number
• Profile information and bio
• Location and neighborhood information
• Payment information (processed securely through Stripe)
• Identity verification documents (for handymen)

Usage Information

• Job postings, responses, and communications
• Reviews and ratings
• Platform usage patterns and preferences
• Device information and IP address

How We Use Your Information

• Connect customers with local handymen
• Process payments and transactions
• Verify user identity for safety
• Send notifications about job updates
• Improve our platform and services
• Provide customer support
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Profile information visible to facilitate connections
• With service providers: Stripe for payments, email services for notifications
• For safety: With law enforcement when required by law
• Business transfers: In case of merger or acquisition

Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. Payment information is processed securely through Stripe and never stored on our servers. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data
• File a complaint with supervisory authorities

Cookies and Tracking

We use essential cookies to maintain your session and provide core functionality. We do not use tracking cookies or sell data to advertisers. You can disable cookies in your browser settings, though this may affect platform functionality.

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: